The Buyer has a period of 14 (fourteen) clear days from the date of receipt of the Products ordered to retract without having to justify reasons or pay penalties, with the exception of the costs of back.
He must contact the Company by letter with acknowledgment of receipt at: 10 bis rue de l'hippodrome 92150 Suresnes, in order to inform him of his wish to exercise his right of withdrawal. The letter must mention: the order number, the name of the Buyer, the date of the order and the reason for the withdrawal.
The Buyer will then return the Products to the Company by any appropriate means.
The Products must be returned to the Company in their original unopened packaging, with all their accessories, without any trace of use. They must be accompanied by a copy of the corresponding purchase invoice.
The Purchaser will be reimbursed as soon as possible and at the latest within 30 (thirty) days following the date of receipt of the returned Products for all the sums paid for his order, less return costs and products consumed.
Since the labeling clearly establishes the presence or absence of allergens, the Company cannot be held responsible for any error on the part of the Buyer regarding their intolerances or allergies to certain ingredients. Intolerance or allergy cannot therefore be used as a basis for reimbursement.
No order can be canceled outside of the exercise of the right of withdrawal as described above.